Payment Guidelines

(Reviewed Dec 13th 2024)

Payment Options

Payment is preferred on the day of consultation/treatment.

An itemised account and receipt will be given to you. This Practice does not provide credit unless prior arrangements have been made with Dr Hill. All accounts must be paid in full within 7 days of receiving the invoice.

Stripe payments are available through our Current Invoicing system. You will see a ‘pay now’ button on your invoice if this option is available for your service.

Online Transfer (BSB and Account number are provided on the invoice)

– Please remember to include client’s name and corresponding invoice number for easy recognition of your payment.

Telephone (08) 8267 3488

In person at the clinic via Cash, Visa/Amex/MasterCard, EFTPOS or HiCAPS.

Account Enquiries

For all account queries please contact :

Josephine M  accounts@virginiahillsp.com.au ​- email preferred

Mobile: 0436 475 949 – Working days are Monday, Wednesday, Friday and Alternate Saturdays.

Cancellations and Non-Attendance

Please do not bring any clients with illness into the clinic. If a client is visibly ill or displaying symptoms your session will be ended and you will be asked to go home. You will still be charged a cancellation fee if this scenario occurs.

To avoid being charged a cancellation fee our practice requires 48hrs ( 2 working days ) notice of a cancellation by email to team@virginiahillsp.com.au

Our clinic and therapists are both in high demand and we need to be able to offer your unused time slot to someone anxiously awaiting therapy if you are unable to attend.

Cancellation fees will now be charged at the following rates if the notice period is not provided to us.

Cancellation Fees:

Non-Payment

If an account continues to remain unpaid, then valuable future appointments may be cancelled and offered to new clients waiting – except in exceptional circumstances. To avoid loss of valuable appointment slots please continue to ensure your account is paid in full. If you have questions about your account or NDIS Service Agreement, please call us on the contact details listed above. We will help you understand what your financial responsibility is with our practice.

Privacy Policy

All client information is kept strictly confidential, except where clients give permission for information to be shared with other professionals. A detailed privacy policy may be obtained from Dr Virginia Hill or click here for the online version.

Attendance at this practice is taken as your legal agreement to pay the fees charged.